Refund Policy

At AmoredeMadre™, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward refund policy to ensure your shopping experience is positive.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • The return must be initiated within 30 days of the purchase date.

Non-Refundable Items

Certain items are exempt from being returned and refunded. These include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

How to Initiate a Refund

To start a return, please follow these steps:

  1. Request a Return: Contact us through our website’s contact form to request a return authorization. Please provide your order number and the reason for the return.
  2. Return Shipping: Once your return is authorized, you will receive instructions on how to send your item back to us. You will be responsible for paying the shipping costs for returning your item.
  3. Inspection and Approval: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Processing Your Refund

If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us through our website’s contact form.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our website’s contact form.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

By purchasing from AmoredeMadre™, you agree to this refund policy. If you have any questions or concerns, please do not hesitate to contact us. Thank you for shopping with AmoredeMadre™.